Terms and Conditions - Excursions & Holidays
In these Terms and Conditions, “The Company” refers to Masons Mini bus and Coach Hire Ltd.
Excursions: Reservations must be paid for at time of booking.
For cancellations more than 7 days before departure a charge is made against a refund to cover any entrance/ticket fees.
For cancellations within 7 days of departure, no refund will be given.
Holidays: A deposit of £50 per person will be requested at time of booking and the balance will be paid no later than 56 days before departure.
For cancellations more than 42 days before departure you will incur the loss of your deposit.
For cancellations 7-42 days before departure you will pay a charge of 80%. For cancellation within 7 days of departure no refund can be made.
Unfortunately on occasions we are unable to operate excursions or holidays due to an
insufficient number of bookings. In the event we are forced to cancel a trip, you will be
notified at least 7 days before for excursions and for holidays at least 42 days before.
Seating Capacity – The maximum numbers allowed on the vehicle is indicated on the vehicle. No standing passengers
allowed. No Passengers allowed in courier seat. Drivers will not carry extra passengers over the seating capacity. All
passengers must remain seated with their seatbelts correctly fastened whilst the vehicle is in motion unless using the
washroom or catering facilities (if any). Passengers using the washroom or leisure facilities or who for any other
reason do not remain in their seats with their seatbelts fastened whilst the vehicle is in motion do so entirely at their
Seat Belts – It is a requirement by law that all passengers remain seated whilst the bus is in motion and that seat belts
be worn at all times. Hirers wishing to use child cars seats during the trip must confirm this at point of booking and it
must be recorded on the booking confirmation.
Animals – Will not be carried on the vehicle, except guide dogs and by special permission of The Company.
Cancellation By The Company – In the event of unforeseen events, prevailing circumstances or an emergency, or an
action by the hirer to vary the agreed conditions, The Company may return all monies paid and without further
liability cancel the contract.
Change Of Vehicle – The Company reserves the right to hire another Coach Operator to cover the hire.
Route – The route used, unless the hirer has advised of a particular route or places to be passed en-route, which will
be specified on the booking form, will be at the discretion of The Company and/or the driver. The vehicle will depart
at the times stated by the hirer, and it is the responsibility of the hirer to account for all passengers at those times.
The Company will not accept liability for any losses incurred by the passengers who fail to follow instructions given by
the hirer or driver. Please do not keep the driver waiting. He may have other pick-ups to make and any delays could
cause other groups or parties to be inconvenienced. If you are late, the driver may have to leave you. However, at
the driver’s discretion, he may be prepared to wait but a charge of £5.00 will be levied for each 10 minutes delay (or
Breakdown and Delay – Please allow plenty of time to reach your destination as The Company accepts no responsibility,
nor can be held liable in any way whatsoever for delays due to breakdown, traffic congestion, adverse weather
conditions or other unforeseen circumstances beyond our control.
Driver’s Hours – The hours of operation of the driver are regulated by the law and the hirer accepts the responsibility
of ensuring the hire keeps to the hours and times agreed by the company. Neither the hirer nor any passengers shall
delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to
drivers hours and duty time. If any breach is likely to occur the hirer will be responsible for any additional costs.
Property – The Company will undertake to transport a reasonable quantity of accompanying luggage. If however, in
the judgement of the driver, the volume and weight is excessive The Company reserves the right to refuse the
carriage of said luggage. In addition, The Company cannot assume responsibility or liability for any loss or damage to
client’s property or luggage, however caused. Any articles of found property recovered from a vehicle will be held at
the depot from where the vehicle is based and may be collected from there.
Insurance – All hirers and individual passengers are recommended to obtain insurance for those items where, save
for negligence, The Company’s liability is limited (such as delay or luggage).
Conduct Of Passengers – The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in
breach of statutory regulations will be removed on the driver’s authority. The hirer will be responsible for the conduct
of all passengers and for all damages caused to the vehicle by passengers during the period of hire. The Company
reserves the right to terminate any and all services to unruly and/or abusive passengers.
Complaints – All complaints must be made within 7 days of the date of hire in writing to: Masons Mini bus and Coach
Hire Ltd. Unit 27 Old Airfield Industrial Estate, Cheddington Lane, Long Marston, Tring, Hertfordshire, HP234QR
Notices – No bill, poster or notice is to be displayed on any vehicle without prior consent of The Company.
Food and Drink – Food and drink is only to consumed on the vehicle with the driver’s permission. No greasy foods
(pizzas, kebabs, chicken, burgers, chips etc.) are to be consumed or carried on the vehicle at any time. The Company
reserves the right to charge a valeting fee for any soiling in our vehicles or damages caused by the hirer or passengers.
Alcohol – Under no circumstances may alcoholic drinks be carried on or consumed upon the vehicle without the
express permission of The Company in writing. It is illegal to carry alcoholic beverage on any bus travelling to certain
sporting events. In the event of travel sickness due to alcohol, a £100.00 cleaning charge is payable to the driver on
demand at the time of the incident.
Smoking and Illegal Substances – All minibuses, coaches and buses are non-smoking vehicles by law. The Company
will not be held responsible for the transportation of any illegal substance or articles in the vehicles. Any client doing
so will have the hire contract terminated immediately without refund.
Surcharges – Any additional charges such as toll fees, congestion charges, parking charges and accommodation
charges etc. are payable by the customer. The hirer will be held responsible for any and all damage to vehicles owned
by The Company, or any other vehicles used by The Company, howsoever caused by the hirer(s) or their passengers
to the value of £60.00 or the cost of clean-up, repair or replacement with new, whichever is the greater. This includes,
but is not restricted to: sickness and spillage stains, cigarette burns and fabric tears.
Drivers – The vehicles belonging to The Company are only insured for drivers employed by Masons Mini bus and
Coach Hire Ltd. No other person may drive the vehicles under any circumstances.
Law – The driver will use his/her judgement to drive at a reasonable speed in relation to the prevailing road type and
conditions. Under no circumstances should the driver be encouraged to drive or act outside the law, PSV law or The Highway Code. Insurance
Masons Coach Hire do not offer travel insurance but we strongly advise all our customers
to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges.